IT Help Desk Administrator Training Overview

This program will provide the skills you need to become a computer support specialist. The certification courses included in this program validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.

Training Features:

Online and onDemand training which is ideal for the military lifestyle. You can continue the online courses wherever you move.

Courses can be taken at your pace and offer one-on-one customer support and include LIVE mentoring.

Placement help after graduation – We are committed to our student’s success beyond graduation by providing you live access to Career Tools and Job Resources.

source: bls.gov

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The following courses are recommended for this track:
  • Computer Operating Systems
  • Computer Hardware and Software
 
  • Networking Essentials
  • Information Security Essentials
Courses should include:
  • Installing and Configuring Windows 7: This course is intended for students who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing.
  • CompTIA A+ Comprehensive: A CompTIA A+ certification is the starting point for a career in IT. This exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers.
  • CompTIA Network+: The CompTIA Network+ certification is the sign of a qualified networking professional. This course covers network technologies, installation and configuration, media and topologies, management, and security.
  • CompTIA Security+:The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. The Security+ course covers the most important foundational principles for securing a network and managing risk. Access control, identity management and cryptography are important topics on the exam, as well as selection of appropriate mitigation and deterrent techniques to address network attacks and vulnerabilities.
Download The Track Overview In PDF
Upon completion of this track, You should Be able To

Know Basic & Advanced Windows 7 Installation

Understand Disk Types and File Systems

Network Configuration

Share Files, Folders, and Printers

Basic & Advanced Desktop Security

Disaster Recovery & Prevention

Remote Access Options

Positions attainable upon completion:
Technical Support Specialist
Field Service Technician
IT Consultant
IT Support Specialist
Network Support Technician
Help Desk Administrator
Help Desk Analyst

certifications available to you in this track

When you complete the recommended courses in this training track, you may be eligible to sit for certifications that are mapped to the content:

training details

Training Duration

6 months

Access to course materials

1 year

Materials Included

Digital materials, eBooks, laptop, and  24/7 tech support included in all Vocational and Professional Development Programs. 

Certificate

CompTIA A+, Network+ and Security+;
University Certificate of Completion

Program Cost

$4000 Tuition Funding Options (NO COST for MyCAA approved students)

Program Delivery

Our state-of-the-art online video training is self-paced and provides the most comprehensive learning methods available. Our experienced instructors provide real world examples that will assist you in developing the skill set you need for an in-demand job.

Instructors
  • Ken Mayer
  • Sandra Batakis
Learn More

FURTHER INFO ABOUT THIS TRAINING TRACK

Please fill out the simple form below to download an in-depth training track overview in PDF:

*We offer programs in Business, Healthcare & IT AND CYBER SECURITY



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